Technical Customer Services Administrator

  • Job Reference: N2421-63S
  • Date Posted: 7 July 2017
  • Location: Basingstoke
  • Salary: £18,000 to £22,000
  • Sector: Administration
  • Job Type: Permanent
  • Work Hours: Full Time
  • Contact: Sue Allen
  • Telephone: 01252 710215

Job Description

 Technical Customer Services Administrator

 

Our client is located in Chineham, near Basingstoke and are looking for a Technical Customer Services Administrator you would be required to produce quotations, process orders, expedite orders and resolve customer queries and provide assistance and support to other business functions of the company regarding operational aspects of sales and order processing. The successful candidate should have excellent customer service and experience using an ERP system.

 

Technical Customer Services Administrator duties will include:

Production of quotations using the company ERP system to correct specification and pricing structure in accordance with company guidelines to productivity targets

Entry of new sales orders including commercial information into ERP System in accordance with company guidelines to productivity targets

Assisting potential customers to identify best suited product to meet requirements in available product ranges and identifying the correct specification within ERP to produce quotations

Liaise with planning team on short lead requests from customers to ensure that an accurate lead-time is quoted.

Revise quotations for orders received when amendments are made at sales order processing stage.

Communication with the customer positively and professionally, face to face, by telephone and in writing.

Upgrade orders for obsolete products to optimize for manufacturing to suit existing range

Seek opportunities with the customer to identify other areas of commercial benefit and develop sales for the company

Maintain accurate customer information within CRM system

 

The successful candidate should have:

Experience using an ERP system

Excellent experience of MS Office

Appreciation of engineering drawings and details

CRM awareness

Ideally should be educated to A level or equivalent.

 

Technical Customer Services Administrator

Location:  Chineham, near Basingstoke, Hampshire

Salary: £18,000 to £22,000