Applications Support Analyst

Job Description

Applications Support Analyst


Our client has an exciting opportunity for an PLM / Windchill Applications Support Analyst. The role of the PLM / Windchill Applications Support Analyst is to provide regional support of key Engineering applications such as PTC Windchill PLM, IBM CLM (Doors NG), Creo CAD, Solidworks CAD, Ansys simulation and analysis. Engage with other IT services to provide suitable environments for engineering applications. Administer PLM and CLM environments including application of updates and upgrades. This role can be based in either Marlow or Bournemouth.


Note you will need to meet the requirements to achieve SC Clearance


As the Applications Support Analyst your skills and qualifications will ideally include: 

  • IT background.

  • ITIL v3 would be beneficial

  • Windchill PLM Administration and Workflow

  • IBM Rational Tool Administration and Workflow

  • Microsoft operating systems

  • PLM/CAD/Analysis tools

  • Core Competencies

  • Multi-site PLM administration and support

  • Knowledge of Jazz and Websphere technologies

  • Support and Administration of CAD tools such as Creo, Solidworks and/or Catia

  • Knowledge of MS SQL based applications (SQL administration a plus)

  • Further competencies will be provided via the competency matrix, and linked to the relevant job level

  • Experience of working in an engineering background.

  • Ability to support remote teams and services

  • Support & Administration of various engineering application 


As the Applications Support Analyst your main responsibilities will involve: 

  • Resolving level 2 and 3 Engineering application issues

  • Train service desk to ‘fix’ 1st line tickets.

  • Maintain access control for regional engineering applications

  • Install, upgrade and patch regional engineering application environments

  • Resolve problems/ requests related to engineering applications

  • Create, modify and maintain workflows for regional engineering applications

  • Produce monthly metrics related to Engineering applications

  • Upgrade applications and clients to support current OS and application environment

  • Document processes for Engineering applications 


Keywords:  IT, Applications, Support, PTC, Windchill, PLM, IBM, CLM, (Doors NG), Creo, CAD, Solidworks, CAD, Ansys simulation, Ansys analysis


Applications Support Analyst

Location:  Marlow, Buckinghamshire ideally but will consider Bournemouth, Dorset

Salary:  Competitive