Graduate IT Technical Support Engineer

Job Description

Graduate IT Technical Support Engineer – Bilingual French – IT, Networking, Telecommunications


Our client is looking for a French speaking IT Graduate who would like to work for a large Telecommunications company. Must be fluent in French as you will be communicating with French Network Operators on a daily basis.


Our client is an international technical innovations company. They make equipment, software, and systems that help to plan, deploy, certify, monitor, and optimize all kinds of networks - like those for mobile phones, service providers, large businesses and data centres. They are also at the forefront of optical security – we bend light to develop and deliver optical solutions that provide security to the world’s currencies and safety and performance applications for consumer electronics and spectrometry.

Job Details – Graduate IT Technical Support Engineer – Bilingual French:

  • Provide application and technical support for our client’s systems, particularly Location Intelligence solutions.

  • Communication with French network operators on a daily basis

  • This includes: software application and/or hardware support, configuration and utilization guidance by email/telephone, remote access and diagnostics, and on-site visits as applicable.

  • Provide post-sales support and technical presentations remotely (via teleconferencing and web conferencing) and at customer sites.

  • Establish proactive and effective communication with customers and our local services team.

  • Records and transmit information clearly and detailed to customer and internal team.

  • Provides support to customer/users where the product is highly technical or sophisticated in nature.

  • Travel will be required


Requirements –Graduate IT Technical Support Engineer – Bilingual French:

  • Degree or Masters in IT, Software Engineering or equivalent.

  • Knowledge of UMTS / LTE call flow useful

  • Excellent computer management and troubleshooting skills in Windows environment is a must.

  • Linux use and troubleshooting experience is highly desirable.

  • Experience with PowerShell, bash, Python and other scripting languages is highly appreciated as well.

  • Knowledge of MySQL and oracle.

  • Proficient English communication is required.

  • French native or fluent French language skills, you will be using French on a daily basis


Keywords:  Graduate, French, Bilingual French, Networks, IT, Wireless, Telecommunications, Mobile Communications, Mobile phones, UMTS, LTS, Location Intelligence Solutions, PowerShell, bash, Python, MySQL, Oracle, Windows, software, hardware, technical support, MSc, Degree



Graduate IT Technical Support Engineer – Bilingual French - IT, Networking, Telecommunications

Salary:  competitive with excellent benefits

Location:  Edinburgh