IT Support

  • Job Reference: N6040-775S
  • Date Posted: 1 February 2019
  • Recruiter: Gregory Martin
  • Location: Marlow
  • Salary: On Application
  • Sector: Government & Defence, I.T. & Communications
  • Job Type: Permanent
  • Work Hours: Full Time
  • Contact: Sue Allen
  • Email:
  • Telephone: 01252 710215

Job Description

IT Support


Our client has an exciting opportunity for a Service Desk Analyst (1st Line) to join them. As the Service Desk Analyst (1st Line) you will record and process Service Desk tickets. Fulfil Service Requests including PC builds, account creation, moves and changes. Provide IT support via telephone, remotely or in person for the resolution of software, hardware or network issues in line with service level agreements. Carry out initial fault finding for technical issues and either resolve or escalate as appropriate


Location Marlow, Buckinghamshire.  15% travel to other sites 


As the Service Desk Analyst (1st Line) your skills and qualifications will ideally include: 

  • Minimum of 2 years’ Service Desk experience
  • Technical skills and experience of supporting the following areas at first line level:
  • Windows 7/10
  • Microsoft Office 2010/2013/2016
  • Active Directory
  • Understanding of networking concepts and technologies
  • Microsoft, or other relevant vendor certifications an advantage
  • Experience of working within a structured service delivery framework desirable 


As the Service Desk Analyst (1st Line) your main responsibilities will involve: 

  • Responding to Service Desk tickets within the appropriate service delivery timeframes
  • Setup, deployment and support of desktop and laptop systems
  • Activating and supporting mobile devices
  • Configuration and support of voice/video communication systems
  • Active Directory and Exchange user account management
  • Supporting local business applications
  • Operate to Company policies, procedures and standards
  • Support such other commensurate IT projects and activities, as required


Keywords:  Service Desk, Support, 1st line, First line, IT, Windows, Microsoft


IT Support

Location:  Marlow, Buckinghamshire

Salary: Competitive plus excellent benefits