Technical Customer Service

Technical Customer Service

Location:  Knutsford, Cheshire (please not this is 100% inhouse role)

Salary: £25,000 to £45,000 plus benefits

Our client is a hugely successful cyber security software house and are looking to expand their Customer Experience team and recruit an extra Technical Customer Service person. Please note this role is 100% inhouse located at our client’s offices in the beautiful Knutsford in Cheshire. The successful candidate should be Degree qualified with a 2.1 or above and have 3-5 years customer service skills ideally within a technical / software / cyber security environment and have understanding and experience of CRM systems and processes. Our client offers above average salaries and excellent benefits including restaurant and fully equipped gym on site.

Technical Customer Service responsibilities will include:

• Responding to customer queries promptly and accurately, answering their questions and providing a world-class customer experience.
• Identifying customer insights and trends, using these insights to increasingly delight our clients’ customers.
• Using data to make informed decisions such as prioritisation of tasks where needed.
• Being involved in real time delivery optimisation such as rapid triage and response.
• Creating new processes and optimising current ones, looking at how to scale and improve on them.

Technical Customer Service Essential Skills/ Experience

• 3-5 years’ experience in a customer service role in the technology industry.
• Experience with process improvement/delivery optimisation.
• Commercial awareness – IT market knowledge, particularly within the cybersecurity industry.
• Understanding and experience of CRM systems and processes.

Keywords:  Customer Service, IT, Software, Cyber Security, CRM

Technical Customer Service